Terms & Conditions

Effective from: 31 July 2026

These Terms & Conditions apply to all purchases made through www.nordstroems.com and constitute an agreement between the customer and Cecilia Nordström Chocolates AB, company registration number 559256-0956.

By placing an order, you accept these Terms & Conditions.

1. Company Information

Cecilia Nordström Chocolates AB

Company Registration Number: 559256-0956

Registered Office: Solna Municipality, Sweden

Email: kontakt@nordstroems.com

Website: www.nordstroems.com

2. General

To place an order, you must be at least 18 years of age or have the consent of a parent or legal guardian.

Once your order has been placed and payment has been approved, a binding purchase agreement is entered into between you and Cecilia Nordström Chocolates AB.

We reserve the right to correct typographical errors, pricing errors, technical issues, products that have sold out, and inaccurate stock availability.

As all of our products are handcrafted and individually decorated, slight variations may occur between production batches. Product images are therefore intended as a guide, and every item is unique.

3. Products

All products are handcrafted in our chocolate studio in Solna, Sweden.

Our products are food items and should be stored according to the instructions provided on each product.

We recommend consuming all products before the stated best-before date.

4. Prices

All prices are stated in Swedish Kronor (SEK) and include Swedish VAT where applicable.

Shipping costs are always displayed before checkout.

We currently offer the following shipping options:

Delivery to a PostNord collection point or parcel locker: SEK 59
Home delivery: SEK 79

We reserve the right to change prices without prior notice. Any price changes will never affect orders that have already been placed.

For corporate orders or larger quantities, please contact us for a quotation.

5. Payment

We offer secure payment through Klarna Checkout.

Available payment methods may vary but generally include:

Credit/Debit Card
Klarna Invoice
Klarna Instalments
Direct Bank Payment
PayPal

Payments are processed according to the terms and conditions of the respective payment provider.

6. Delivery

Our normal delivery time is 2–5 business days from order confirmation.

During holidays, promotional periods or times of exceptionally high demand, delivery may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation by email.

Delivery to Collection Point or Parcel Locker

Orders are shipped using PostNord MyPack Collect or an equivalent service.

You will receive notification via SMS, email or the PostNord app.

For parcel locker deliveries, it is the customer's responsibility to provide a valid mobile phone number and email address.

Home Delivery

Home deliveries are subject to the carrier's current delivery terms.

If you choose a delivery option that allows the parcel to be left without a signature, responsibility transfers to you once the parcel has been delivered in accordance with the carrier's terms.

7. Temperature-Sensitive Products

Chocolate is a temperature-sensitive product.

We currently do not offer refrigerated shipping or temperature-controlled packaging.

When temperatures exceed approximately 15°C (59°F), there is an increased risk that products may be affected during transport or if left for extended periods at a collection point or outside your property.

We therefore recommend collecting your order as soon as possible after receiving the delivery notification.

If your products are clearly damaged due to transportation, please contact us as soon as possible so that we can assess the situation individually.

8. Gift Cards

Digital gift cards are delivered by email immediately after purchase.

Gift cards are valid for 12 months from the date of purchase unless otherwise stated.

Gift cards cannot be redeemed for cash and are valid only for purchases made via www.nordstroems.com, unless expressly stated otherwise.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at kontakt@nordstroems.com.

If processing has not yet begun, your order can normally be cancelled free of charge.

Once production, packing or dispatch has commenced, cancellation is no longer possible.

After dispatch, the provisions regarding complaints in Section 11 apply.

10. Right of Withdrawal

Under the Swedish Distance Contracts Act (2005:59), the statutory right of withdrawal does not apply to food products or other goods that deteriorate rapidly or have a short shelf life.

As our products are fresh food items, they are therefore exempt from the statutory right of withdrawal.

This does not affect your right to make a complaint regarding faulty or damaged goods under applicable consumer protection legislation.

11. Complaints

If a product is defective, damaged, or does not match your order, please contact us as soon as possible at kontakt@nordstroems.com.

To help us process your claim efficiently, please describe the issue and, if possible, include photographs of both the product and the packaging.

Visible transport damage should also be reported to the carrier upon delivery.

Complaints are handled in accordance with applicable Swedish consumer legislation.

12. Uncollected Parcels

If a parcel is not collected within the carrier's storage period, it will be returned to us.

As our products are perishable, they cannot be resold after being returned.

For this reason, no refund will be issued for uncollected orders.

It is the customer's responsibility to provide correct contact details and to monitor delivery notifications from the carrier.

13. Collection from Our Store

Once your order is ready for collection, you will receive an email notification.

Orders are available for collection for 14 days from the date of notification.

Orders not collected within this period will be treated as uncollected.

As our products are perishable, no refund will be issued for orders that are not collected.

14. Personal Data

We process your personal data in order to:

administer your order
process payment
deliver your products
provide customer support
comply with our legal obligations

We only share personal data with partners that are necessary to complete your purchase, including Shopify, Klarna, PayPal, PostNord, Fortnox, and other payment or IT service providers.

Please read our Privacy Policy for further information.

15. Force Majeure

Cecilia Nordström Chocolates AB shall not be liable for delays or failure to fulfil its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

natural disasters
extreme weather conditions
pandemics
government actions
strikes
war
supplier disruptions
transportation failures
or other similar events that could not reasonably have been foreseen or avoided.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by Swedish law.

Should a dispute arise, we will always aim to resolve it amicably.

If we are unable to reach an agreement, Swedish consumers may refer the matter to:

The Swedish National Board for Consumer Disputes (ARN)

Box 174

SE-101 23 Stockholm

Sweden

Further information is available at www.arn.se.

You may also use the European Commission's Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

We follow the recommendations issued by ARN.

Contact

If you have any questions regarding these Terms & Conditions or your order, you are always welcome to contact us.